Privacy policy

This privacy policy has been updated in accordance with the current General Data Protection Regulations (GDPR)

Optilabs Ltd respects and protects the privacy of the individuals that visit and use’s services. Individually identifiable information about you is not disclosed to any third party, as explained in this privacy policy. You may request, at any time, to see the information that Optilabs Ltd holds on you, and you may also request to be deleted from all Optilabs databases. Please contact us if you would like any further information.

Collecting Information
When placing an order on you will be asked to provide your name, address, contact number, email address and prescription details. These details will be held on record securely should you want to re-order from us in the future. The same applies if you place your order on the phone or in person at our showroom. You can request for this information to be removed at any time by contacting us. notes and saves non-identifiable information such as time of day, browser type, browser language, and IP address with each query. This information is processed via Google Analytics and is only used to improve the user experience of

Mailing list emails holds a list of all customers that have opted-in to our mailing list. This list includes name and email address information only. Your details are securely stored, and we will not share them with anyone. However, we will very occasionally use this to send you emails informing you of new products and special offers from Optilabs.

Your details will never be placed on our mailing list without your knowledge. However, we will send a follow up email after your Optilabs order has been dispatched to check you are happy with your glasses. You will be given the opportunity at this point to join our mailing list if you choose.

We use MailChimp as our marketing automation platform. By subscribing to the Optilabs mailing list, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms. Instructions for removing yourself from the mailing list are included at the bottom of all emails or you can email us.

Providing Visitors with Anonymous Access
You can access our website home page and browse our site without disclosing your identifiable personal data.

Your information uses information about you, provided by associated services used by the website, such as Google Analytics and Google Maps. We will NEVER share personally identifiable information with any third party. All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data. We ensure that your personal data will not be disclosed except if required by law or other regulation.

Use of cookies uses the following cookies. Should you want to, you can disable the Google Analytics cookie by clicking the ‘settings’ link in the strip at the top of all pages on the website.

1) Google Analytics: Used by Google to identify your visit to the website. No personal identifiable data is collected or recorded by Google.
2) Session token: Used to record your visit to the website, and to remember any items you have in your shopping basket. No personal identifiable data is collected or recorded.
3) Instagram: Used by Instagram to indicate that images from Instagram have been viewed on the website. No personal identifiable data is collected or recorded.

Children’s privacy
Optilabs provide glasses for children under the age of 16 only under the supervision of a qualified optician. Customers ordering online must state that they are over the age of 18. Optilabs will never knowingly use a child’s personal details for marketing purposes.

Social media privacy
Customers that follow Optilabs’ Facebook, Twitter, and Instagram accounts are governed by the privacy policies of each social media platform. You are free to unfollow these our social media accounts at any time.

Changes to the privacy policy
By using the website, you consent to the collection and use of your information as we have outlined in this policy. If changes are made to this Privacy Policy, we will inform people on our website.